Refund policy

We hope you love our gift creations as much as we enjoy creating them on your behalf, However, we do recognize that mistakes may happen, even if rarely.  If you are unhappy with a Crinkle and Tulle gift/gift basket, please notify us immediately.

All baskets and gifts must be returned to us in their original unopened condition within two days of receipt in order to receive a refund.  We will credit the original charge card used in payment for the retail price of the basket/gift minus a 30% restocking fee and minus all shipping/handling charges.  If a basket/gift is returned to us by the shipper due to an invalid or incorrect address, or if the recipient refuses to accept delivery, we will credit your charge card with the retail price of the basket minus the 30% restocking fee minus all shipping fees which includes any fees accessed to us by the carrier for a wrong address and return. So, be very sure that the address you provide is accurate.

Our state health department specifies that we cannot accept any opened basket or specialty food product for credit or exchange.  Any imprinted, personalized or custom products cannot be returned.

If your gift is damaged in shipment, please notify us immediately so that we can correct the situation.  You must retain all packing materials and the gift for inspection by the carrier in order to be reimbursed.  Any damaged shipment that was shipped via the U.S. Postal Service must be returned to the post office by you for reimbursement.  We can only reimburse or exchange items that have been verified by the carrier or the US Post Office as being damaged.

Each of our gifts/gift baskets is custom-created when you place your order.  If you need to cancel the order, you must notify us immediately before the gift has been created.  Once the basket has been created, there will be a 30% restocking fee if you decide to cancel.  Once a gift/basket has been delivered or shipped, there can be no cancellation for any reason and there can be no refund.

We do not sell or deliver wine or other alcoholic beverages within the state of Georgia  All wine and other alcoholic beverage products are shipped by our partner company in California.  Alcoholic gifts can ONLY be shipped to the following states: Alaska, Arizona, California, Connecticut, Washington DC, Hawaii, Idaho, Illinois, Michigan, Minnesota, Missouri, New Hampshire, North Carolina, Ohio, Oregon, South Carolina, Virginia, Washington, West Virginia, Wyoming. They must be signed for by someone over the age of 21 and cannot be hand-delivered.  They cannot be shipped to any state other than those listed above.

Our partner company does not sell alcohol to persons under the age of 21. By using this site you swear and affirm that you are over the age of 21. Our partner company makes every effort to ensure that alcoholic beverages are not delivered to anyone who is under the age of 21. By using this site you are acknowledging that the person receiving a shipment of alcoholic beverages from our partner company is over the age of 21. You also agree that any alcohol purchased from our website is intended for personal consumption and not for resale. If you do not agree with these conditions of use please do not use this site. If you intentionally or unintentionally misrepresent your age in order to provide alcohol to a person under the age of 21, our partner company will prosecute you fully to the extent allowable by law.